PFCC Needs Assessment

This preliminary free assessment will provide you with a picture of where your organization is along a continuum of Person-and Family-Centred Care (PFCC). We have included some questions in each of our 10 PFCC domains. Questions included here align with many of the Client and Family-Centred Care requirements in Accreditation Canada’s Standards.

Please fill out this assessment and submit to our PFCC Institute team. You will be provided with a preliminary analysis, at no cost, within two weeks of submission.

Please indicate to what extent the following practices or processes are in place at your organization, using the scale below. If the item is not applicable in your setting (i.e. visiting hours in home care), please enter N/A.

Responses

3: Practice or process is fully in place.
2: Practice or process is partially in place.
1: Practice or process is being developed, but not yet in place.
0: Practice or process is not in place and is not being developed.

1. Leadership and Governance:
a) Your organization’s vision, mission, values and strategic planning explicitly reflect PFCC principles (e.g. dignity, respect, importance of collaborating with clients and families, etc.).*:
b) Your organization has a policy outlining clients’ and families’ rights and responsibilities, which is available publicly on the organization’s website and provided to all clients and families.*:
c) Creating and sustaining a culture and environment of PFCC is a core responsibility for leaders (e.g. included in job descriptions, performance appraisals, etc.).*:
d) When making decisions, including operational planning, a process is in place to ensure organizational leaders align decisions with PFCC principles, research and evidence, including the perspectives of clients, families, staff, and other stakeholders.*:
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2. PFCC Education:
a) Clients and families have been engaged to assist with the development and delivery of staff education/training.*:
b) Education related to PFCC has been provided to:
i. Your leadership team members.*:
ii. Your regulated and unregulated direct care providers.*:
iii. Your support staff (e.g. care coordinators, housekeeping, food services, HR, finance, etc.).*:
c) PFCC principles are embedded within ongoing professional development/clinical skills training.*:
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3. Client and Family Engagement:
a) Clients and families are actively engaged in:
i. The co-design of program, services and space.*:
ii. Evaluation and quality improvement initiatives (e.g. developing the questions and format for tools that measure client/resident and family perceptions of the experience of care).*:
b) Engagement in the above activities occurs through the following ways:
i. Short-term, small-scale projects (e.g. focus groups, one-on-one consultations).*:
ii. Regular involvement on organizational committees (e.g. quality council).*:
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4. Human Resources Processes:
a) Your hiring processes (e.g. job postings, interview questions) and staff orientation include PFCC principles.*:
b) Client/family representatives are included on interview panels.*:
c) Your annual performance appraisals include goals and evaluation of PFCC practice.*:
d) Your organizational policies and procedures promote PFCC and support staff in providing PFCC.*:
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5. Enabling Participation in Care:
a) Clients and families are provided with education, information, and resources to let them know what to expect in their care, help them make decisions, and better self-manage their conditions (in their primary languages).*:
b) Client wishes regarding family involvement in their care are respected and followed, and policies are in place that encourage family presence (e.g., unrestricted visiting hours).*:
c) The care plan, goals, and expected results of care are developed in collaboration with all members of the care team and the client and family.*:
d) A variety of emotional, spiritual and practical supports are provided to clients and family caregivers [e.g. chaplaincy services, respite, information about community supports, support network, grief and bereavement services].*:
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6. Communication and Documentation:
a) Various providers have access to a single, shared client record.*:
b) Information is documented in the client’s record in partnership with the client and family.*:
c) Case conferences are held that include ALL members of the care team (incl. unregulated care providers and clients/families).*:
d) The admission process allows providers to understand the client’s and family’s needs, preferences, and goals.*:
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7. Environment and Design:
a) Providers ensure that the care environment is safe, comfortable, personal, and as home-like as possible.*:
b) Clients and families are engaged in co-designing the physical and social spaces.*:
c) Providers ensure that privacy is respected in the client’s space.*:
d) Visiting hours are flexible enough to accommodate families’ needs and desires.*:
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8. Continuity of Care:
a) Your organization is providing consistent staff assignments to the greatest extent possible.*:
b) Clients and families are actively engaged in planning and preparing for transitions in care (including end of service).*:
c) A follow-up phone call is conducted within 48 hours after discharge/transition.*:
d) Care is coordinated across disciplines and departments (e.g. sharing of information, ensuring appropriate equipment and supports are in place before a discharge).*:
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9. PFCC Measures and Indicators:
a) Diverse methods are used to measure both client and staff experience (e.g. satisfaction surveys, point-of-care feedback, engagement surveys, stories).*:
b) Feedback and data are used to develop improvement plans, in collaboration with clients and families.*:
c) Clients/families can express their concerns, feedback, and compliments comfortably and expect timely responses.*:
d) Feedback from clients/families, evaluation and satisfaction results are communicated broadly and in ways that are meaningful to each audience.*:
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10. Awards and Recognition:
a) There is a formal, organization-wide recognition or awards program to recognize staff for providing exceptional PFCC.*:
b) Staff are encouraged to share successful PFCC strategies with one another (e.g. discussions at team meetings, online network*:
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Your Information:
Name*:
Position:
Organization:
Health care sector:
Email*:
Phone:
What are your PFCC goals:

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